ImmerTwin Leisure - Sport, Wellness & Leisure

Let people discover
where they belong.

A Digital Companion for gyms, sports venues, leisure centres and spas. Bring your spaces, equipment and services together in one immersive experience.

Digital package from £4,999

Gym equipment and training floor — ImmerTwin Leisure
Your facility, open to discoveryBefore. During. After the visit.

A more connected member journey

Your space.
A richer experience.

Help visitors explore the gym floor, studios, PT zones, spa, reception, physio rooms and retail areas. Combine 3D/360° tours with branded navigation, photography, promotional media, interactive content and booking routes.

01

Discover

Give prospective members a clear picture of your spaces and services before they arrive.

02

Feel confident

Support first visits with orientation, equipment information and routes through the facility.

03

Stay engaged

Connect members with coaching, classes, wellness services and relevant content over time.

Explore a real leisure space

Skatepark
La Ferté-Macé

Step inside the interactive tour and explore the skatepark at your own pace.

Start / reload interactive tour ↻ Open the tour in a new tab ↗

Understand the difference

One facility.
Three different roles.

Your gym app manages member transactions. A virtual tour shows the facility. ImmerTwin Leisure adds visual discovery, education, onboarding and service promotion around the real space, alongside your existing app.

Current Gym App

What it isA member management and booking tool.

What you getMembership access, class bookings, payments, notifications, timetables, PT bookings and sometimes basic workout tracking.

Best forExisting member administration, scheduling, payments and account management.

Standard Virtual Tour

What it isA digital walkthrough of the gym or leisure facility.

What you getBasic remote viewing, facility navigation, sales presentation and a visual record of the environment.

Best forSimple online visibility, remote viewing, first impressions and basic orientation.

ImmerTwin Leisure Digital Companion

What it isA fully designed interactive Digital Companion for gyms, leisure centres and wellness facilities.

What you get3D/360° tour, branded interface, gym zones, PT areas, spa, reception, physio, shop, machine popups, scan-point information and conversion links.

Best forSales, onboarding, member confidence, PT conversion, service promotion, training support and long-term facility engagement.

The full comparison
The full comparison
Feature / AreaCurrent Gym AppStandard Virtual TourImmerTwin Leisure Digital Companion
Core functionManages member tasks such as bookings, payments, classes, access and notifications.Shows the gym or leisure facility online.Creates a complete interactive digital layer around the gym, spa, wellness and member journey.
Facility navigationUsually limited to a map, basic location information or static images.Allows users to walk through the space digitally, usually without deep structure.Guided navigation through reception, gym floor, studios, PT areas, spa, physio, shop, café and changing areas.
Reception and joiningCan link to sign-up, membership, payments or access information.May show the reception area visually.Combines welcome content, joining links, first-visit information, access guidance and member support in the scanned reception area.
User / member areasUsually account-based, not spatially connected to the physical facility.Member areas may be visible but not explained.Explains member-only areas, changing rooms, lockers, lounge spaces, access rules, etiquette and user pathways.
PT and coaching areasMay allow PT booking or show trainer profiles.Normally no PT-specific journey.PT zones, consultation rooms, assessment areas, trainer profiles, programme routes and booking links can be embedded into the tour.
Main gym floorMay include workout plans or exercise libraries, but not always linked to the exact space.Shows the gym layout, machines and training zones.Breaks the gym floor into cardio, resistance, free weights, functional, stretching and beginner-friendly routes.
Machine-level supportCan include generic exercise content if supported by the app.Machines are visible but normally not interactive.Machine Popups Each machine can include setup guidance, muscles worked, safety notes, common mistakes, video, alternatives and PT support.
Beginner confidenceUsually relies on induction booking or general app content.Can help users see the space before arrival.Creates first-session routes, beginner explanations, etiquette guidance and confidence-building orientation.
Studios and classesStrong for timetables, availability and booking.Can show studio spaces but rarely connects to live service information.Connects each studio to class type, timetable links, booking calls-to-action, instructor notes and pre-class guidance.
Spa and wellnessMay support treatment booking or opening-time information.Can show pool, sauna, steam or relaxation spaces visually.Explains spa rules, pool areas, recovery spaces, treatment rooms, wellness services, opening guidance and premium upgrades.
Physio and recoveryOften separate from the main member journey.Usually not covered beyond room visibility.Physio rooms, recovery areas, injury-support content, treatment descriptions and appointment links can sit inside the scanned space.
Shop, café and retailMay be separate from the app or website.Retail areas may be visible but not active.Shop products, supplements, merchandise, café menus, offers and member promotions can be linked directly in the tour.
Scan-point informationNot normally location-specific unless the app has an advanced map or QR system.Scan points usually only support movement through the tour.Contextual Information Scan points can explain the exact area, rules, equipment, services, safety notes and user guidance at that location.
Sales and conversionSupports membership sales through account actions or offers.Improves first impression and remote visibility.Turns specific spaces into conversion points for membership, tours, PT, classes, physio, spa services and retail offers.
Staff and operationsUsually separate from staff training, maintenance or internal procedures.Provides a visual record but little operational structure.Can support staff induction, visual asset awareness, area procedures, safety notices, cleaning points and internal reference information.
Analytics and insightApp analytics may show bookings, usage and member actions.May provide basic tour statistics.Can show engagement with spaces, machines, service areas, hotspots, routes, campaigns and calls-to-action.
Overall valueA useful operational tool for members.A useful visual preview of the facility.A complete branded Digital Companion for discovery, onboarding, education, conversion, retention and operations.
Strengths and limitations
Strengths and limitations
OptionMain strengthsMain limitations
Current Gym AppExcellent for member administration, bookings, notifications, payments, access and scheduling.Usually weak at showing the physical environment, explaining exact equipment, onboarding nervous users or promoting services spatially.
Standard Virtual TourSimple, familiar and useful for showing the gym, spa or leisure facility online.Can feel passive if it does not include structured routes, interactive information, machine guidance or service conversion points.
ImmerTwin LeisureIntegrated, branded, visual, educational and commercially useful across sales, onboarding, PT, wellness, retail and operations.Requires facility scan planning, content approval, machine information, brand direction and phased implementation.
Which option fits your needs?
Which option fits your needs?
Gym or leisure requirementBest option
Managing member accounts, bookings, payments, class schedules and push notifications.Current Gym App
Providing a basic online walkthrough of the gym, spa or leisure facility.Standard Virtual Tour
A branded visual experience that supports discovery, onboarding, machine guidance, PT conversion, spa promotion, physio bookings, shop links and scan-point information.ImmerTwin Leisure Digital Companion

A journey through your facility

Every area has
something to offer.

Structure the experience around the real member journey, from the first welcome to training, recovery, service booking and retail.

Reception

What users seeEntrance, check-in, welcome desk and membership support.

Information that can be addedJoining links, opening hours, first-visit process, induction guidance and access rules.

Commercial or operational valueImproves prospect confidence and reduces repeated front-desk questions.

Main gym floor

What users seeCardio, resistance, cable, free-weight, functional and stretch zones.

Information that can be addedZone descriptions, beginner pathways, safety notes, machine popups and trainer guidance.

Commercial or operational valueHelps users understand how to move through the gym and where to train.

Machines and stations

What users seeIndividual training machines, racks, benches, cables and cardio equipment.

Information that can be addedExercise purpose, setup, muscles worked, videos, common mistakes, alternatives and PT links.

Commercial or operational valueImproves user confidence and encourages PT conversion where support is needed.

PT area

What users seeConsultation rooms, assessment areas, coaching zones and premium support spaces.

Information that can be addedTrainer profiles, programme options, assessment process, pricing links and booking calls-to-action.

Commercial or operational valueTurns the PT area into a visible revenue and service pathway.

Studios

What users seeSpin, yoga, Pilates, HIIT, boxing, dance or functional class rooms.

Information that can be addedClass descriptions, timetable links, instructor introductions, room rules and what to bring.

Commercial or operational valueSupports class discovery and improves booking confidence.

Spa and pool

What users seePool, sauna, steam room, relaxation areas and treatment-adjacent spaces.

Information that can be addedSpa etiquette, safety notes, treatment links, upgrade offers and wellness guidance.

Commercial or operational valuePromotes high-value wellness services and improves member awareness.

Physio and recovery

What users seePhysiotherapy rooms, recovery spaces, mobility areas or rehabilitation zones.

Information that can be addedAppointment links, treatment descriptions, practitioner profiles and recovery guidance.

Commercial or operational valueConnects clinical or recovery services directly to the physical space.

Shop and café

What users seeRetail display, supplements, branded merchandise, café and member lounge.

Information that can be addedProduct information, menu links, offers, promotions and member-only benefits.

Commercial or operational valueCreates cross-sell opportunities inside the tour without interrupting the user journey.

Information in context

More than a view.
A useful point of contact.

A machine, room or scan point can carry the content people need at that location: setup guidance, videos, area rules and links to professional support.

Machine popup

Example contentLat pulldown setup, muscles worked, grip options, form cues, common mistakes and video guide.

User benefitUsers understand the machine before they use it and feel less intimidated.

ImmerTwin Leisure useEvery machine can become a clickable information point with embedded media and PT support links.

Cardio equipment

Example contentTreadmill, bike, rower or cross-trainer setup, programmes, safety notes and beginner sessions.

User benefitImproves safe use and helps users choose equipment that suits their goal.

ImmerTwin Leisure useSupports beginner routes, performance goals, rehabilitation routes and trainer-led recommendations.

Free weights area

Example contentRack etiquette, bench rules, spotting guidance, lifting zones and safety reminders.

User benefitClarifies an area that many beginners find intimidating.

ImmerTwin Leisure useImproves onboarding and reduces confusion around shared spaces.

Scan point at zone entry

Example content“You are entering the functional training area. This zone is for sleds, ropes, kettlebells and circuit work.”

User benefitGives users immediate context as they move through the tour.

ImmerTwin Leisure useScan points become contextual information markers, not just movement points.

Safety and rules point

Example contentCleaning instructions, age restrictions, towel policy, pool rules, sauna guidance or emergency notes.

User benefitPlaces important information at the exact point of need.

ImmerTwin Leisure useSupports both public member guidance and optional internal staff information layers.

Service booking point

Example contentBook PT, book physio, reserve a class, enquire about membership, join now or request a facility tour.

User benefitLets users take action while interest is highest.

ImmerTwin Leisure useTurns the tour into a conversion layer connected to the club’s existing systems.

Keep the experience current

Your facility evolves.
Your companion should too.

ImmerTwin Active supports ongoing updates to equipment content, trainer profiles, campaigns, facility information and engagement reviews. Agree the service scope around your operational needs.

Machine popup updates

ExampleNew exercise guidance, replacement equipment, updated videos, safety notes or PT recommendations.

Value to the gym or leisure facilityKeeps equipment information current and useful for members.

PT and trainer content

ExampleNew trainer profiles, specialisms, assessment routes, package links and consultation calls-to-action.

Value to the gym or leisure facilityImproves visibility of paid coaching and premium support.

Service campaigns

ExampleJanuary joining campaign, summer fitness route, recovery month, corporate wellness package or spa promotion.

Value to the gym or leisure facilityTurns the digital companion into an active marketing and conversion asset.

Facility changes

ExampleNew equipment, refurbished rooms, updated opening times, changed access routes or new service areas.

Value to the gym or leisure facilityPrevents the tour from becoming outdated after operational changes.

Analytics review

ExampleReviewing which areas, machines, services, routes and calls-to-action receive the most engagement.

Value to the gym or leisure facilityHelps the facility improve content, campaigns, layout communication and service promotion.

Ongoing Digital Companion support

ExampleStructured updates, content improvements and performance-led refinements over time.

Value to the gym or leisure facilityProtects the value of the digital asset and keeps it aligned with the facility’s commercial goals.

The ImmerTwin Active service layer
The ImmerTwin Active service layer
Service areaWithout service layerWith a standard app or static tourImmerTwin Active
Content updatesInformation can become outdated after the initial project is delivered.Gym apps may update bookings and notices, but usually not the scanned physical experience.Updates can be made to tour content, popups, scan-point information, service links, campaign routes and facility information.
Machine informationEquipment guidance may be missing, inconsistent or held in separate documents.Exercise libraries may exist, but are not always connected to the exact machine in the exact gym location.Machine Knowledge Layer Machine popups can be maintained with setup guidance, muscles worked, video, safety notes, alternatives and PT links.
PT and coaching promotionTrainer information may sit on a separate page or be handled manually by staff.Apps may allow bookings, but rarely connect PT services to the physical spaces and equipment that create demand.PT areas, trainer profiles, consultation routes, assessments, programmes and booking links can be promoted inside the tour.
Spa, wellness and physioHigh-value services can be underused if members do not understand them.Service descriptions may exist, but are normally separated from the visual facility journey.ImmerTwin Active can keep spa, treatment, recovery, physio and wellness content visible, current and connected to booking actions.
Campaign routesMarketing campaigns often send users to static landing pages.Apps and websites can promote campaigns, but they rarely place users inside the relevant physical environment.Campaigns can open directly into a beginner route, PT route, spa route, corporate wellness route, premium member route or event route.
Scan-point informationScan points remain simple movement points.Static tours rarely use each scan point as a structured information layer.Live Guidance Layer Scan points can carry area-specific notes, safety information, induction guidance, service prompts and operational messages.
Analytics and improvementThere is limited insight into how people use the digital experience.Basic app or tour statistics may be available, but they may not be linked to service promotion.Engagement can be reviewed around spaces, hotspots, equipment, routes, campaigns and calls-to-action to improve performance over time.
Overall roleThe digital asset risks becoming a static one-off project.The app remains operational and the tour remains mostly visual.ImmerTwin Active keeps the Leisure Digital Companion current, useful, measurable and commercially relevant.

A commercial route for your project

Choose the model
that fits your facility.

A traditional project starts with an agreed upfront scope. For suitable facilities, Zero and Subscribe offer alternative commercial routes, with terms agreed for the project.

ImmerTwin Zero and ImmerTwin Subscribe are alternative models. Zero uses an agreed shared-value or revenue-share structure; Subscribe supports subscription, paid-access or member-only content.

ImmerTwin Zero

Best suited toFacilities that want to reduce upfront project cost and align delivery with agreed commercial outcomes.

Commercial logicShared-value, revenue-share or partnership-led structure.

Typical use inside the Leisure Digital CompanionMember acquisition routes, sponsored areas, PT conversion pathways, wellness promotion and campaign-led engagement.

ImmerTwin Subscribe

Best suited toFacilities that want premium, restricted or recurring-access digital content.

Commercial logicSubscription, paid-access, member-only or corporate-access structure.

Typical use inside the Leisure Digital CompanionPremium training guides, virtual inductions, machine tutorials, recovery content, corporate wellness routes and partner content.

Commercial models compared
Commercial models compared
Commercial areaTraditional project modelGym app / platform modelImmerTwin Zero OR Subscribe model
Initial costThe gym pays upfront for scanning, interface design, content setup and delivery.Usually covered by wider app, software, platform, licence or subscription costs.Reduced Upfront Cost Route For suitable projects, the setup can be structured through an agreed shared-value or revenue-share model.
Project riskThe facility funds the project before the long-term commercial impact is fully proven.The facility continues paying platform costs whether or not the app improves engagement with the physical space.Project risk can be reduced by linking ImmerTwin’s return to agreed commercial, digital-access or partnership outcomes.
Ongoing valueValue is mainly marketing, sales support, visual presentation and member information.Value is mainly operational: bookings, payments, class schedules, access, communication and account actions.Value is created across sales, onboarding, PT bookings, spa services, recovery, retail, sponsorship, events and member engagement.
Revenue opportunitiesUsually indirect, through improved visibility, stronger sales conversations and better online presentation.Usually linked to memberships, bookings, paid services or existing app transactions.Commercial Layer Can support PT conversion, paid digital guides, premium training content, wellness packages, partner offers, sponsorship and campaign landing experiences.
Subscribe routePremium digital content would normally require a separate paid content system, member portal or custom platform.Some gym apps can restrict content by membership level, but the content is rarely connected to an immersive facility experience.Subscription Access Layer ImmerTwin Subscribe can support member-only routes, premium training guides, virtual inductions, corporate wellness access, paid recovery content and partner content inside the Digital Companion.
Best suited toGyms with a defined budget and a clear requirement for a paid digital experience.Gyms primarily focused on member administration, booking and operational app functions.Gyms, spas and leisure clubs that want a strategic branded digital layer, with optional subscription or paid-access content, but prefer a lower upfront-cost commercial route.
Overall modelA one-off supplier project paid by the facility.A software or platform model paid through licence, subscription or service fees.A strategic partnership route where the facility chooses either ImmerTwin Zero for shared-value / revenue-share delivery, or ImmerTwin Subscribe for subscribed or paid-access digital content.
Commercial opportunities
Commercial opportunities
OpportunityHow it worksCommercial benefit
Member acquisitionProspects can explore the reception, gym floor, studios, PT zones, spa, physio rooms, shop and café before booking a visit or joining.Improves first impression, reduces uncertainty and gives sales teams a stronger visual conversion tool.
PT conversionMachine popups, PT zones and training routes can link directly to trainer profiles, consultations, assessments and PT bookings.Turns equipment guidance and beginner uncertainty into a direct coaching and revenue pathway.
Spa and wellness promotionSpa, recovery, treatment and relaxation areas can include service explanations, usage guidance, upgrade options and booking links.Increases awareness of premium services that members may not currently understand or use.
Retail and partner offersShop, café, supplement, apparel, equipment or partner products can be promoted inside relevant tour areas.Creates a controlled space for cross-sell, sponsorship and partner visibility inside the facility experience.
Premium digital contentSelected areas, training guides, machine tutorials, recovery content or specialist routes can be made available to specific member groups.Supports premium memberships, corporate wellness, paid content, member retention and segmented campaigns.
Subscribe routePremium routes, machine tutorials, recovery content, virtual inductions, wellness guides or partner content can be placed behind subscribed or member-level access.Under ImmerTwin Subscribe, this creates a recurring digital value layer that can support memberships, corporate wellness, premium content and paid-access experiences.
Shared-value modelUnder ImmerTwin Zero, ImmerTwin can recover its investment through an agreed share of qualifying digital, commercial, campaign, sponsorship or partnership-driven value.Reduces the initial project barrier and aligns ImmerTwin’s success with measurable outcomes for the gym or leisure facility.
Revenue and value channels
Revenue and value channels
ChannelExample useWhy it matters
Membership enquiriesTour viewers are directed to book a club visit, request a call, join online or explore a membership route.Connects visual interest directly to lead generation and sales action.
PT and coachingEquipment popups and PT areas promote assessments, trainer profiles, packages and programme routes.Creates a direct bridge between member uncertainty and paid professional support.
Spa, recovery and physioSpa rooms, treatment spaces and physio areas include descriptions, benefits, opening details and booking links.Improves visibility for services that are often under-promoted inside standard gym apps.
Retail and caféSupplements, clothing, merchandise, food, drink, offers and member promotions can be highlighted in context.Turns passive retail areas into active commercial touchpoints.
Sponsorship and partnersEquipment brands, wellness partners, nutrition brands or local partners can be featured in relevant zones.Creates new sponsor visibility without disrupting the member journey.
Subscribe routePremium training content, specialist routes, virtual inductions, wellness libraries, corporate access or partner content can be made available through a subscribed access model.Under ImmerTwin Subscribe, this creates a structured recurring-value channel around the Digital Companion instead of relying only on one-off project value.
Campaign landing experiencesSpecific campaigns can open directly into a gym area, PT route, spa experience, corporate wellness route or beginner onboarding journey.Moves campaigns beyond static landing pages and into a guided interactive experience.

Your next step

Bring your facility
closer to your members.

Tell us about your spaces, your services and the member experience you want to create.