Explains what personal data we collect (for example, when you browse our website, view tours, submit an enquiry, or become a client), how and why we use it, the legal bases we rely on, how long we keep it, who we share it with (including service providers), how international transfers are handled where relevant, and the rights you have under applicable data protection law (including how to contact us or raise a concern).How we collect, use, share, and protect personal data when you use our website, tours site, and services. 

Read the Privacy Policy >

Rules for using our website and tours site, including permitted and prohibited use, access and security expectations, intellectual property and ownership principles, third-party services, disclaimers, limitations of liability, and how these terms interact with any separate Client Agreement for paid services.

Read the Terms of Use Policy >

Explains how bookings and payments work, when deposits are required, how cancellations and rescheduling are handled (including notice periods, applicable fees, and travel/staff allocation charges), what is and isn’t refundable once services have started or deliverables have been provided, and how to request corrections or raise billing questions.

Read the Sales and Refunds Policy >

Describes our approach to accessibility for our website and tours, the steps we take to improve usability for all visitors, and any known limitations. It should also provide a contact route for reporting accessibility issues or requesting content in an alternative format, and explain how we respond to accessibility feedback.

Read the Accessibility Policy >

Explains how to report security vulnerabilities responsibly, what information to include (affected URL, reproduction steps, impact), and how we handle and acknowledge reports. It may also outline what testing is permitted, expected timelines for response, and requests to avoid public disclosure until a fix is available.

Read the Security Policy >