ImmerTwin Legal
Find legal information and policies for ImmerTwin™ websites and services.
Privacy Policy
Explains what personal data we collect (for example, when you browse our website, view tours, submit an enquiry, or become a client), how and why we use it, the legal bases we rely on, how long we keep it, who we share it with (including service providers), how international transfers are handled where relevant, and the rights you have under applicable data protection law (including how to contact us or raise a concern).How we collect, use, share, and protect personal data when you use our website, tours site, and services.
Cookie Policy
Explains how we use cookies and similar technologies to operate and secure our sites, remember preferences, measure performance through analytics, and (where enabled) support marketing and targeting.
It also describes the categories of cookies we use, how consent works, how you can change or withdraw your choices at any time, and how to manage cookies through your browser settings.
Terms of Use
Rules for using our website and tours site, including permitted and prohibited use, access and security expectations, intellectual property and ownership principles, third-party services, disclaimers, limitations of liability, and how these terms interact with any separate Client Agreement for paid services.
Sales and Refunds Policy
Explains how bookings and payments work, when deposits are required, how cancellations and rescheduling are handled (including notice periods, applicable fees, and travel/staff allocation charges), what is and isn’t refundable once services have started or deliverables have been provided, and how to request corrections or raise billing questions.
Trademarks & Copyright Notice
Sets out how ImmerTwin™ trademarks, logos, tour imagery, written content, and other materials may (and may not) be used. It may also include attribution requirements, restrictions on copying or republishing tours and media, permitted use of screenshots or embeds, and guidance for requesting permission to use ImmerTwin™ branding or content.
Accessibility Statement
Describes our approach to accessibility for our website and tours, the steps we take to improve usability for all visitors, and any known limitations. It should also provide a contact route for reporting accessibility issues or requesting content in an alternative format, and explain how we respond to accessibility feedback.
Security & Responsible Disclosure
Explains how to report security vulnerabilities responsibly, what information to include (affected URL, reproduction steps, impact), and how we handle and acknowledge reports. It may also outline what testing is permitted, expected timelines for response, and requests to avoid public disclosure until a fix is available.
Modern Slavery / Ethical Sourcing
Outlines our ethical standards, expectations for suppliers and subcontractors, and (where applicable) our approach to preventing modern slavery and human trafficking in our operations and supply chain. It may also include commitments on fair working practices, compliance with applicable laws, and how concerns can be raised.