Terms of Use – ImmerTwin™

Effective date: 01 February 2026
Last updated: 01 February 2026

BY ACCESSING OR USING THIS WEBSITE OR THE TOURS SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE WEBSITE OR TOURS SITE.

These Terms of Use apply to:

  • immertwin.com (the “Website”), and

  • tours.immertwin.com (the “Tours Site”) and any pages under that domain,
    together referred to as the “Online Services”.

1) Who we are

The Online Services are operated by ImmerTwin SARL (“ImmerTwin”, “we”, “us”).
Registered address: 144 Route Des Avaloirs, 61140 Juvigny-Val-d’Andaine, Basse Normandie, France
Contact: contact@immertwin.com

UK related company (information): A Gibson Consulting Ltd may support certain operational activities for ImmerTwin.

2) Definitions

For the purposes of these Terms:

  • “Online Services” means the Website and Tours Site, including pages, features, and interfaces.

  • “Services” means the professional services we offer (e.g., capture, production, publishing, hosting/management support, and related deliverables).

  • “Content” means text, images, graphics, video, audio, code, layout, and other materials made available through the Online Services.

  • “Tour Content” means any digital tour(s), imagery, labels, hotspots, menus, and related materials accessible via the Tours Site.

  • “User Content” means any content you submit to us through the Online Services (e.g., enquiry details, messages, files, instructions, feedback).

  • “Client Agreement” means a quote, proposal, statement of work, or written agreement governing paid Services.

  • “You” / “User” means the person accessing or using the Online Services.

3) Eligibility and acceptance

You must be at least 18 years old (or the age of legal majority where you live) to use the Online Services.
By using the Online Services, you confirm you have the legal capacity to enter into these Terms.

4) Relationship to Client Agreements

If you purchase Services from us, the Services may be governed by a Client Agreement.
If these Terms conflict with a Client Agreement, the Client Agreement prevails for the Services covered by it.

5) Permitted use

You may use the Online Services for lawful purposes, including to:

  • browse information about ImmerTwin and our Services,

  • view tours you are authorised to access,

  • request information or a quote, and

  • communicate with us about projects.

You may share a link to a public tour page, provided you do not misrepresent ownership, remove attribution, or breach any access restrictions.

6) Prohibited use

You must not, and must not attempt to:

  • copy, reproduce, republish, distribute, publicly display, transmit, or exploit any Content or Tour Content except as expressly allowed by us or the relevant rights-holder;

  • scrape, crawl, harvest, or collect data/content from the Online Services by automated means (including bots, spiders, or extractors);

  • reverse engineer, decompile, or attempt to discover source code or underlying structure of any part of the Online Services;

  • interfere with security features, access controls, rate limits, or the proper working of the Online Services;

  • upload malicious code, attempt unauthorised access, or disrupt the Online Services;

  • use the Online Services to create a competing product/service or to build a searchable database of tours/content;

  • use Content or Tour Content to train or improve machine learning/AI models without explicit written permission from ImmerTwin and the relevant rights-holder(s);

  • use the Online Services for unlawful, deceptive, defamatory, harassing, hateful, or abusive activity;

  • violate any applicable privacy, publicity, or intellectual property rights.

We may suspend or block access if we reasonably believe prohibited use has occurred.

7) Intellectual property and ownership

7.1 Our Content and Online Services

Unless stated otherwise, the Online Services (including their look-and-feel, structure, layout, text, graphics, and branding) and all related intellectual property rights are owned by or licensed to ImmerTwin and are protected by applicable intellectual property laws. All rights not expressly granted are reserved.

7.2 Client materials you provide

You (or your organisation) retain ownership of any materials you supply to us, such as logos, brand guidelines, copy, images, videos, floor/room labels, and instructions (“Client Materials”). You confirm you have the rights to provide these materials to us and to authorise us to use them for the purposes of providing the Services.

You grant ImmerTwin a limited, non-exclusive, worldwide, royalty-free licence to use the Client Materials solely to produce, publish, and support the deliverables you request (and to provide customer support), unless you instruct us otherwise in writing.

7.3 Project deliverables and Tour Content (default position)

“Tour Content” may include (depending on the project): interactive tours, imagery, navigation elements, menus, hotspots, labels, descriptions, embedded media, and other presentation layers created or configured as part of our Services.

Unless a Client Agreement states otherwise:

A) ImmerTwin’s rights
ImmerTwin retains intellectual property rights in:

  • our production methods, workflows, templates, configurations, UI elements, and know-how;

  • any original content we create for a project (for example, original menu structure, hotspot design, tour copywriting, or presentation-layer elements), excluding Client Materials; and

  • any compiled/arranged presentation of Tour Content that reflects creative choices (layout, sequencing, interface design).

B) Your licence to use deliverables
ImmerTwin grants you a non-exclusive, non-transferable, non-sublicensable licence to use the Tour Content delivered to you for your own legitimate business purposes, which typically includes:

  • embedding the tour on your own websites, landing pages, and social channels;

  • sharing direct links with customers/guests/prospects;

  • using the Tour Content for internal training, operations, and marketing relating to the featured venue/property.

This licence does not permit you to:

  • resell, sublicense, or commercially distribute the Tour Content as a standalone product;

  • create a competing service using the Tour Content;

  • remove or obscure branding/attribution where it is built into the delivered experience;

  • copy, extract, scrape, or mass-download any part of the Tour Content except where we have explicitly provided export files or written permission.

C) Source files and raw captures
Unless explicitly included in a Client Agreement, we do not provide “source” project files, raw capture datasets, or editable production files. If a Client Agreement includes exports (e.g., images, videos, floor plan files, reports), the permitted use of those exports will be specified there or will follow the same licence limits above.

7.4 Public, unlisted, and restricted tours

Some tours may be published publicly; others may be “unlisted” or access-restricted (e.g., password-protected or shared only by direct link). You must not circumvent access controls or share restricted access details beyond the intended audience.

7.5 Portfolio use and attribution (opt-out available)

Unless you notify us in writing before publication (or where a Client Agreement states otherwise), you grant ImmerTwin permission to reference your project in our portfolio and marketing in a reasonable manner (e.g., showing a link, screenshots, and a short description of the venue/property and scope of work).
If you require confidentiality or privacy, you can request that we (a) keep the tour private/unlisted, and/or (b) avoid public portfolio use.

7.6 Third-party rights

Some components within the Online Services or Tour Content may rely on third-party services, and those third parties may impose their own terms. You are responsible for ensuring you have the necessary rights to any third-party content you request us to include (e.g., music, photographs, brand assets, or embedded media).

7.7 Infringement and takedown requests

If you believe Content or Tour Content available via the Online Services infringes your intellectual property rights, please contact us at contact@immertwin.com with sufficient detail to identify the material and your claimed rights. We may remove or restrict access to content where appropriate.

8) User Content (submissions and feedback)

If you submit User Content, you confirm that:

  • you have the right to provide it, and

  • it does not infringe rights of others or violate laws.

You grant ImmerTwin a worldwide, non-exclusive, royalty-free licence to use User Content as necessary to:

  • respond to your enquiry,

  • perform Services,

  • provide support, and

  • improve the Online Services (for example, using feedback to improve features).

We do not claim ownership of your User Content, but we need the above rights to operate.

9) Third-party services and links

The Online Services may include integrations with or links to third-party platforms (for example MP Skin, and Google services such as Google Analytics 4 and Google Ads).
Third-party services are governed by their own terms and policies. We are not responsible for third-party content, availability, or practices.

10) Availability and changes

We may update, modify, suspend, or discontinue any part of the Online Services at any time. We do not guarantee uninterrupted access or that the Online Services will always be available.

11) Disclaimers

The Online Services and Content are provided “as is” and “as available”.
To the maximum extent permitted by law:

  • we do not guarantee that Content or Tour Content is complete, accurate, or up to date;

  • tours and visual materials are representations and may not reflect current conditions at all times;

  • you remain responsible for your own due diligence and decision-making.

12) Limitation of liability

To the maximum extent permitted by law, ImmerTwin will not be liable for:

  • indirect, incidental, special, consequential, or punitive damages;

  • loss of profits, revenue, goodwill, or data;

  • losses arising from inability to access the Online Services, third-party outages, or unauthorised access beyond our reasonable control.

Where liability cannot be excluded by law, our liability is limited to the minimum permitted and (where applicable) may be capped under the relevant Client Agreement.

13) Indemnity

You agree to indemnify and hold harmless ImmerTwin against claims and losses arising out of:

  • your misuse of the Online Services,

  • your breach of these Terms, or

  • your User Content (including infringement claims).

14) Suspension and termination

We may suspend or terminate your access to the Online Services at any time if we reasonably believe you have breached these Terms or if access poses security/legal risks. Sections intended to survive termination (e.g., IP, disclaimers, limitation of liability, indemnity) will survive.

15) Privacy and cookies

Your use of the Online Services is also governed by our Privacy Policy and Cookie Policy (including consent choices for analytics and marketing cookies).

16) Governing law and jurisdiction

These Terms are governed by the laws of France.
Any dispute arising from or relating to these Terms or the Online Services will be subject to the jurisdiction of the competent courts in France, typically those of the area of our registered office, unless mandatory law provides otherwise.

17) Contact

Questions about these Terms: contact@immertwin.com

18) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the Online Services after updates means you accept the revised Terms.