{"id":3,"date":"2024-06-13T18:03:57","date_gmt":"2024-06-13T18:03:57","guid":{"rendered":"http:\/\/immertwin.com\/?page_id=3"},"modified":"2026-04-28T13:33:38","modified_gmt":"2026-04-28T13:33:38","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/immertwin.com\/fr\/legal\/privacy-policy\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; sticky_enabled=&#8221;0&#8243; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221; da_disable_devices=&#8221;off|off|off&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;10px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<h2><span style=\"font-family: 'Nunito Sans', serif; font-size: 38px;\">Privacy Policy &#8211; <\/span>ImmerTwin\u2122<\/h2>\n<p data-start=\"37\" data-end=\"110\"><strong data-start=\"37\" data-end=\"56\">Effective date:<\/strong> 01 February 2026<br data-start=\"73\" data-end=\"76\" \/><strong data-start=\"76\" data-end=\"93\">Last updated:<\/strong> 01 February 2026<\/p>\n<p data-start=\"112\" data-end=\"287\">This Privacy Policy explains how <strong data-start=\"145\" data-end=\"186\"><span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">ImmerTwin SARL<\/span><\/span><\/strong> (\u201cImmerTwin\u201d, \u201cwe\u201d, \u201cus\u201d) collects, uses, shares, and protects personal data when you interact with:<\/p>\n<ul data-start=\"288\" data-end=\"476\">\n<li data-start=\"288\" data-end=\"331\">\n<p data-start=\"290\" data-end=\"331\">our website (<strong data-start=\"303\" data-end=\"320\">immertwin.com<\/strong>), and\/or<\/p>\n<\/li>\n<li data-start=\"332\" data-end=\"389\">\n<p data-start=\"334\" data-end=\"389\">our tours subdomain (<strong data-start=\"355\" data-end=\"378\">tours.immertwin.com<\/strong>), and\/or<\/p>\n<\/li>\n<li data-start=\"390\" data-end=\"476\">\n<p data-start=\"392\" data-end=\"476\">our services (including 360\u00b0 \/ 3D capture, virtual tours, and related deliverables).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"478\" data-end=\"593\">We aim to comply with the <strong data-start=\"504\" data-end=\"515\">EU GDPR<\/strong> (and, where applicable, the <strong data-start=\"544\" data-end=\"555\">UK GDPR<\/strong> and the UK Data Protection Act 2018).<\/p>\n<hr data-start=\"595\" data-end=\"598\" \/>\n<h3 data-start=\"600\" data-end=\"635\">1) Who we are (Data Controller)<\/h3>\n<p data-start=\"636\" data-end=\"840\"><strong data-start=\"636\" data-end=\"656\">Data controller:<\/strong> <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">ImmerTwin SARL<\/span><\/span><br data-start=\"694\" data-end=\"697\" \/><strong data-start=\"697\" data-end=\"720\">Registered address:<\/strong><br data-start=\"720\" data-end=\"723\" \/>144 Route Des Avaloirs,<br data-start=\"746\" data-end=\"749\" \/>61140, Juvigny-Val-d\u2019Andaine<br data-start=\"777\" data-end=\"780\" \/>Basse Normandie, France<br data-start=\"803\" data-end=\"806\" \/><strong data-start=\"806\" data-end=\"818\">Contact:<\/strong> <a data-start=\"819\" data-end=\"840\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">contact@immertwin.com<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-c9exbsc1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/p>\n<p data-start=\"842\" data-end=\"1075\"><strong data-start=\"842\" data-end=\"879\">UK related company (information):<\/strong> <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">A Gibson Consulting Ltd<\/span><\/span> may support certain operational activities for ImmerTwin. Where it processes personal data on behalf of ImmerTwin, it does so under ImmerTwin\u2019s instructions.<\/p>\n<hr data-start=\"1077\" data-end=\"1080\" \/>\n<h3 data-start=\"1082\" data-end=\"1141\">2) How this policy applies (Website vs Client Projects)<\/h3>\n<p data-start=\"1142\" data-end=\"1187\">We handle personal data in two main contexts:<\/p>\n<p data-start=\"1189\" data-end=\"1386\"><strong data-start=\"1189\" data-end=\"1246\">A) Website &amp; marketing context (we act as controller)<\/strong><br data-start=\"1246\" data-end=\"1249\" \/>When you browse our website, submit an enquiry, request a quote, or interact with our marketing, we decide how and why your data is used.<\/p>\n<p data-start=\"1388\" data-end=\"1739\"><strong data-start=\"1388\" data-end=\"1448\">B) Client project context (controller\/processor depends)<\/strong><br data-start=\"1448\" data-end=\"1451\" \/>For scanning\/tour production delivered to a client, the client may be the <strong data-start=\"1525\" data-end=\"1539\">controller<\/strong> of project data (they determine the purpose), and ImmerTwin may act as a <strong data-start=\"1613\" data-end=\"1626\">processor<\/strong> (we process data only to deliver the service). If needed, we can put a Data Processing Agreement (DPA) in place.<\/p>\n<hr data-start=\"1741\" data-end=\"1744\" \/>\n<h3 data-start=\"1746\" data-end=\"1782\">3) What personal data we collect<\/h3>\n<p data-start=\"1783\" data-end=\"1880\">We may collect the following categories of personal data (depending on how you interact with us):<\/p>\n<p data-start=\"1882\" data-end=\"1914\"><strong data-start=\"1882\" data-end=\"1912\">A) Identity &amp; contact data<\/strong><\/p>\n<ul data-start=\"1915\" data-end=\"2041\">\n<li data-start=\"1915\" data-end=\"1952\">\n<p data-start=\"1917\" data-end=\"1952\">Name, email address, phone number<\/p>\n<\/li>\n<li data-start=\"1953\" data-end=\"1985\">\n<p data-start=\"1955\" data-end=\"1985\">Company name, role\/job title<\/p>\n<\/li>\n<li data-start=\"1986\" data-end=\"2041\">\n<p data-start=\"1988\" data-end=\"2041\">Communications with us (emails, messages, call notes)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2043\" data-end=\"2087\"><strong data-start=\"2043\" data-end=\"2085\">B) Account, booking &amp; transaction data<\/strong><\/p>\n<ul data-start=\"2088\" data-end=\"2234\">\n<li data-start=\"2088\" data-end=\"2190\">\n<p data-start=\"2090\" data-end=\"2190\">Quotes, invoices, payment status (and limited payment-related information as required for billing)<\/p>\n<\/li>\n<li data-start=\"2191\" data-end=\"2234\">\n<p data-start=\"2193\" data-end=\"2234\">Service details (dates, locations, scope)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2236\" data-end=\"2267\"><strong data-start=\"2236\" data-end=\"2265\">C) Technical &amp; usage data<\/strong><\/p>\n<ul data-start=\"2268\" data-end=\"2455\">\n<li data-start=\"2268\" data-end=\"2360\">\n<p data-start=\"2270\" data-end=\"2360\">IP address (or partial IP where applicable), device type, browser type, operating system<\/p>\n<\/li>\n<li data-start=\"2361\" data-end=\"2414\">\n<p data-start=\"2363\" data-end=\"2414\">Website usage data, logs, referral\/UTM parameters<\/p>\n<\/li>\n<li data-start=\"2415\" data-end=\"2455\">\n<p data-start=\"2417\" data-end=\"2455\">Cookie identifiers (see Cookie Policy)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2457\" data-end=\"2512\"><strong data-start=\"2457\" data-end=\"2510\">D) Project &amp; spatial capture data (when relevant)<\/strong><\/p>\n<ul data-start=\"2513\" data-end=\"2752\">\n<li data-start=\"2513\" data-end=\"2586\">\n<p data-start=\"2515\" data-end=\"2586\">Imagery\/360\u00b0 capture and spatial representations of properties\/venues<\/p>\n<\/li>\n<li data-start=\"2587\" data-end=\"2671\">\n<p data-start=\"2589\" data-end=\"2671\">Project metadata (capture dates, internal IDs, tour settings, floor\/room labels)<\/p>\n<\/li>\n<li data-start=\"2672\" data-end=\"2752\">\n<p data-start=\"2674\" data-end=\"2752\">User-generated content added to a tour (text, labels, hotspots), if applicable<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2754\" data-end=\"3047\"><strong data-start=\"2754\" data-end=\"2773\">Important note:<\/strong> Project content can sometimes incidentally include personal data (e.g., a person appearing in imagery, names on displays, vehicle plates, personal photos on walls). Where possible, we recommend removing\/covering personal items before capture or requesting blurring\/removal.<\/p>\n<hr data-start=\"3049\" data-end=\"3052\" \/>\n<h3 data-start=\"3054\" data-end=\"3106\">4) How we use your data (Purposes &amp; legal bases)<\/h3>\n<p data-start=\"3107\" data-end=\"3187\">We only use personal data where we have a lawful basis. Common purposes include:<\/p>\n<p data-start=\"3189\" data-end=\"3260\"><strong data-start=\"3189\" data-end=\"3258\">A) Delivering our services (Contract \/ steps to enter a contract)<\/strong><\/p>\n<ul data-start=\"3261\" data-end=\"3397\">\n<li data-start=\"3261\" data-end=\"3340\">\n<p data-start=\"3263\" data-end=\"3340\">Provide quotes, plan capture sessions, deliver tours\/files, provide support<\/p>\n<\/li>\n<li data-start=\"3341\" data-end=\"3397\">\n<p data-start=\"3343\" data-end=\"3397\">Manage client communication and project administration<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3399\" data-end=\"3458\"><strong data-start=\"3399\" data-end=\"3456\">B) Billing &amp; compliance (Legal obligation \/ Contract)<\/strong><\/p>\n<ul data-start=\"3459\" data-end=\"3570\">\n<li data-start=\"3459\" data-end=\"3523\">\n<p data-start=\"3461\" data-end=\"3523\">Issue invoices, manage payments, maintain accounting records<\/p>\n<\/li>\n<li data-start=\"3524\" data-end=\"3570\">\n<p data-start=\"3526\" data-end=\"3570\">Comply with legal and regulatory obligations<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3572\" data-end=\"3636\"><strong data-start=\"3572\" data-end=\"3634\">C) Service improvement &amp; operations (Legitimate interests)<\/strong><\/p>\n<ul data-start=\"3637\" data-end=\"3766\">\n<li data-start=\"3637\" data-end=\"3704\">\n<p data-start=\"3639\" data-end=\"3704\">Improve quality, troubleshoot issues, maintain business records<\/p>\n<\/li>\n<li data-start=\"3705\" data-end=\"3766\">\n<p data-start=\"3707\" data-end=\"3766\">Protect our business and users (fraud prevention, security)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3768\" data-end=\"3837\"><strong data-start=\"3768\" data-end=\"3835\">D) Analytics &amp; performance measurement (Consent where required)<\/strong><\/p>\n<ul data-start=\"3838\" data-end=\"3991\">\n<li data-start=\"3838\" data-end=\"3924\">\n<p data-start=\"3840\" data-end=\"3924\">Understand usage of our Website\/Tours Site and improve content and user experience<\/p>\n<\/li>\n<li data-start=\"3925\" data-end=\"3991\">\n<p data-start=\"3927\" data-end=\"3991\">We use <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Google Analytics 4<\/span><\/span> (GA4) where enabled<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3993\" data-end=\"4102\"><strong data-start=\"3993\" data-end=\"4100\">E) Marketing &amp; targeting (Consent where required \/ legitimate interests for limited B2B communications)<\/strong><\/p>\n<ul data-start=\"4103\" data-end=\"4370\">\n<li data-start=\"4103\" data-end=\"4167\">\n<p data-start=\"4105\" data-end=\"4167\">Send relevant updates if you request them or where permitted<\/p>\n<\/li>\n<li data-start=\"4168\" data-end=\"4244\">\n<p data-start=\"4170\" data-end=\"4244\">Measure and improve campaigns; build audiences\/remarketing where enabled<\/p>\n<\/li>\n<li data-start=\"4245\" data-end=\"4370\">\n<p data-start=\"4247\" data-end=\"4370\">We may use <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Google Ads<\/span><\/span> and related tagging for advertising measurement\/targeting where configured<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4372\" data-end=\"4375\" \/>\n<h3 data-start=\"4377\" data-end=\"4423\">5) Marketing communications (your choices)<\/h3>\n<ul data-start=\"4424\" data-end=\"4700\">\n<li data-start=\"4424\" data-end=\"4572\">\n<p data-start=\"4426\" data-end=\"4572\">You can opt out of marketing emails at any time by using the <strong data-start=\"4487\" data-end=\"4502\">unsubscribe<\/strong> option (where provided) or by contacting <strong data-start=\"4544\" data-end=\"4569\"><a data-start=\"4546\" data-end=\"4567\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">contact@immertwin.com<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-c9exbsc1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong>.<\/p>\n<\/li>\n<li data-start=\"4573\" data-end=\"4700\">\n<p data-start=\"4575\" data-end=\"4700\">Where consent is required (e.g., certain targeting\/remarketing), we will ask you first and provide a way to withdraw consent.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4702\" data-end=\"4705\" \/>\n<h3 data-start=\"4707\" data-end=\"4744\">6) Sharing your data (Recipients)<\/h3>\n<p data-start=\"4745\" data-end=\"4802\">We do <strong data-start=\"4751\" data-end=\"4758\">not<\/strong> sell personal data. We may share data with:<\/p>\n<p data-start=\"4804\" data-end=\"4843\"><strong data-start=\"4804\" data-end=\"4841\">A) Service providers (processors)<\/strong><\/p>\n<ul data-start=\"4844\" data-end=\"5084\">\n<li data-start=\"4844\" data-end=\"4885\">\n<p data-start=\"4846\" data-end=\"4885\">Hosting, IT support, security tooling<\/p>\n<\/li>\n<li data-start=\"4886\" data-end=\"4915\">\n<p data-start=\"4888\" data-end=\"4915\">Email\/communication tools<\/p>\n<\/li>\n<li data-start=\"4916\" data-end=\"5084\">\n<p data-start=\"4918\" data-end=\"5084\">Analytics and advertising providers (where enabled)<br data-start=\"4969\" data-end=\"4972\" \/>These providers are only permitted to process data under our instructions and must apply appropriate safeguards.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5086\" data-end=\"5116\"><strong data-start=\"5086\" data-end=\"5114\">B) Professional advisers<\/strong><\/p>\n<ul data-start=\"5117\" data-end=\"5168\">\n<li data-start=\"5117\" data-end=\"5168\">\n<p data-start=\"5119\" data-end=\"5168\">Accountants, legal advisers, insurers (as needed)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5170\" data-end=\"5197\"><strong data-start=\"5170\" data-end=\"5195\">C) Legal &amp; compliance<\/strong><\/p>\n<ul data-start=\"5198\" data-end=\"5257\">\n<li data-start=\"5198\" data-end=\"5257\">\n<p data-start=\"5200\" data-end=\"5257\">Regulators, courts, law enforcement where required by law<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5259\" data-end=\"5286\"><strong data-start=\"5259\" data-end=\"5284\">D) Business transfers<\/strong><\/p>\n<ul data-start=\"5287\" data-end=\"5415\">\n<li data-start=\"5287\" data-end=\"5415\">\n<p data-start=\"5289\" data-end=\"5415\">If we undergo a merger, acquisition, restructuring, or asset sale, data may be transferred subject to appropriate protections.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"5417\" data-end=\"5420\" \/>\n<h3 data-start=\"5422\" data-end=\"5452\">7) International transfers<\/h3>\n<p data-start=\"5453\" data-end=\"5709\">Some service providers may process data outside France\/EEA\/UK. Where personal data is transferred internationally, we use appropriate safeguards (e.g., adequacy decisions, standard contractual clauses, or equivalent measures) as required by applicable law.<\/p>\n<hr data-start=\"5711\" data-end=\"5714\" \/>\n<h3 data-start=\"5716\" data-end=\"5737\">8) Data retention<\/h3>\n<p data-start=\"5738\" data-end=\"5830\">We keep personal data only as long as necessary for the purposes described above, including:<\/p>\n<ul data-start=\"5831\" data-end=\"5964\">\n<li data-start=\"5831\" data-end=\"5875\">\n<p data-start=\"5833\" data-end=\"5875\">delivering services and ongoing support,<\/p>\n<\/li>\n<li data-start=\"5876\" data-end=\"5917\">\n<p data-start=\"5878\" data-end=\"5917\">meeting legal\/accounting obligations,<\/p>\n<\/li>\n<li data-start=\"5918\" data-end=\"5964\">\n<p data-start=\"5920\" data-end=\"5964\">resolving disputes and enforcing agreements.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"5966\" data-end=\"6116\">Retention depends on the data type and context (website enquiries vs contracted projects). When data is no longer required, we delete or anonymise it.<\/p>\n<hr data-start=\"6118\" data-end=\"6121\" \/>\n<h3 data-start=\"6123\" data-end=\"6138\">9) Security<\/h3>\n<p data-start=\"6139\" data-end=\"6454\">We implement reasonable technical and organisational measures to protect personal data, which may include access controls, least-privilege permissions, secure storage, and operational safeguards. No method of transmission or storage is 100% secure, but we work to reduce risk and respond to incidents appropriately.<\/p>\n<hr data-start=\"6456\" data-end=\"6459\" \/>\n<h3 data-start=\"6461\" data-end=\"6480\">10) Your rights<\/h3>\n<p data-start=\"6481\" data-end=\"6551\">Depending on your location and applicable law, you may have rights to:<\/p>\n<ul data-start=\"6552\" data-end=\"6784\">\n<li data-start=\"6552\" data-end=\"6573\">\n<p data-start=\"6554\" data-end=\"6573\">access your data,<\/p>\n<\/li>\n<li data-start=\"6574\" data-end=\"6602\">\n<p data-start=\"6576\" data-end=\"6602\">correct inaccurate data,<\/p>\n<\/li>\n<li data-start=\"6603\" data-end=\"6646\">\n<p data-start=\"6605\" data-end=\"6646\">delete data (in certain circumstances),<\/p>\n<\/li>\n<li data-start=\"6647\" data-end=\"6684\">\n<p data-start=\"6649\" data-end=\"6684\">restrict or object to processing,<\/p>\n<\/li>\n<li data-start=\"6685\" data-end=\"6725\">\n<p data-start=\"6687\" data-end=\"6725\">data portability (where applicable),<\/p>\n<\/li>\n<li data-start=\"6726\" data-end=\"6784\">\n<p data-start=\"6728\" data-end=\"6784\">withdraw consent (where processing is based on consent).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"6786\" data-end=\"6903\">To exercise your rights, contact: <strong data-start=\"6820\" data-end=\"6845\"><a data-start=\"6822\" data-end=\"6843\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">contact@immertwin.com<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-c9exbsc1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong>.<br data-start=\"6846\" data-end=\"6849\" \/>We may need to verify your identity before responding.<\/p>\n<hr data-start=\"6905\" data-end=\"6908\" \/>\n<h3 data-start=\"6910\" data-end=\"6936\">11) Cookies &amp; tracking<\/h3>\n<p data-start=\"6937\" data-end=\"7195\">We use cookies and similar technologies for essential operation, preferences, analytics, and marketing (where enabled and where consent is required). For details, please refer to our <strong data-start=\"7120\" data-end=\"7137\">Cookie Policy<\/strong> and the cookie settings\/banner on the Website\/Tours Site.<\/p>\n<hr data-start=\"7197\" data-end=\"7200\" \/>\n<h3 data-start=\"7202\" data-end=\"7218\">12) Children<\/h3>\n<p data-start=\"7219\" data-end=\"7428\">Our services and websites are not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact <strong data-start=\"7402\" data-end=\"7427\"><a data-start=\"7404\" data-end=\"7425\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">contact@immertwin.com<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-c9exbsc1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong>.<\/p>\n<hr data-start=\"7430\" data-end=\"7433\" \/>\n<h3 data-start=\"7435\" data-end=\"7453\">13) Complaints<\/h3>\n<p data-start=\"7454\" data-end=\"7798\">If you have concerns, please contact us first at <strong data-start=\"7503\" data-end=\"7528\"><a data-start=\"7505\" data-end=\"7526\" class=\"decorated-link cursor-pointer\" rel=\"noopener\">contact@immertwin.com<span aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"><use href=\"\/cdn\/assets\/sprites-core-c9exbsc1.svg#304883\" fill=\"currentColor\"><\/use><\/svg><\/span><\/a><\/strong> so we can address them. You may also have the right to lodge a complaint with your local data protection authority, including the <strong data-start=\"7659\" data-end=\"7700\"><span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">CNIL<\/span><\/span><\/strong> (France) and the <strong data-start=\"7718\" data-end=\"7759\"><span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Information Commissioner&#8217;s Office<\/span><\/span><\/strong> (UK), depending on your circumstances.<\/p>\n<hr data-start=\"7800\" data-end=\"7803\" \/>\n<h3 data-start=\"7805\" data-end=\"7835\">14) Changes to this policy<\/h3>\n<p data-start=\"7836\" data-end=\"8020\">We may update this Privacy Policy to reflect changes in our services, legal requirements, or processing activities. The \u201cLast updated\u201d date at the top indicates when changes were made.<\/p>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>Privacy Policy &#8211; ImmerTwin\u2122 Effective date: 01 February 2026Last updated: 01 February 2026 This Privacy Policy explains how ImmerTwin SARL (\u201cImmerTwin\u201d, \u201cwe\u201d, \u201cus\u201d) collects, uses, shares, and protects personal data when you interact with: our website (immertwin.com), and\/or our tours subdomain (tours.immertwin.com), and\/or our services (including 360\u00b0 \/ 3D capture, virtual tours, and related deliverables). [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":27564081,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><strong>Effective Date:<\/strong> January 2025&nbsp;<br><strong>Last Updated:<\/strong> March 2025&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>1. Introduction<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Welcome to <strong>ImmerTwin<\/strong> (\u201cCompany,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d). We respect your privacy and are committed to protecting your personal data in compliance with the <strong>UK General Data Protection Regulation (UK GDPR)<\/strong> and the <strong>Data Protection Act 2018<\/strong>. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our <strong>360 scanning services<\/strong> and website.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>2. Data Controller<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>ImmerTwin is the <strong>data controller<\/strong> for the personal data collected under this policy. If you have any questions, you can contact us at:\u00a0<br>\ud83d\udce7contact@immertwin.com\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>3. What Data We Collect<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We may collect and process the following personal data:\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\"><strong>3.1 Personal Information<\/strong>\u00a0<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Full name, email address, phone number, and company details\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Billing and payment information\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Communication records\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>3.2 Technical &amp; Usage Data<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>IP address, browser type, and device information\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Website usage, interaction data, and log files\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Cookies and tracking technologies\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>3.3 360 Scanning &amp; Spatial Data<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>3D scans of buildings, environments, and objects\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Geospatial and location-based data\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Metadata linked to the scanning process\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>4. How We Use Your Data<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We process your data for the following lawful purposes under <strong>UK GDPR<\/strong>:\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Purpose<\/strong>&nbsp;<\/td><td><strong>Legal Basis<\/strong>&nbsp;<\/td><\/tr><tr><td>Providing and improving our 360 scanning services&nbsp;<\/td><td>Performance of a contract&nbsp;<\/td><\/tr><tr><td>Processing payments and invoices&nbsp;<\/td><td>Legal obligation &amp; contractual necessity&nbsp;<\/td><\/tr><tr><td>Communicating with clients about projects&nbsp;<\/td><td>Legitimate interest&nbsp;<\/td><\/tr><tr><td>Website analytics and improvements&nbsp;<\/td><td>Consent (via cookies)&nbsp;<\/td><\/tr><tr><td>Security, fraud prevention, and compliance&nbsp;<\/td><td>Legal obligation&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>5. Data Sharing &amp; Third Parties<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We do <strong>not<\/strong> sell or rent personal data. However, we may share information with:&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Business Transfers<\/strong>: In case of mergers, acquisitions, or restructuring\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Service Providers &amp; Partners<\/strong>: Cloud storage providers, payment processors, and IT support teams\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Legal &amp; Compliance Authorities<\/strong>: When required by law, court orders, or regulatory obligations\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>All third parties processing your data must comply with <strong>UK GDPR<\/strong> and maintain appropriate security measures.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>6. Data Security &amp; Retention<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We implement strong security measures, including <strong>encryption, access controls, and secure storage<\/strong>. We retain data only for as long as necessary to fulfil contractual, legal, and operational obligations. Once data is no longer required, we securely delete or anonymise it.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>7. Your Rights Under UK GDPR<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>You have rights regarding your personal data, including:\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li><strong>Right to Access<\/strong> \u2013 Request a copy of your personal data\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Right to Rectification<\/strong> \u2013 Correct inaccurate or incomplete data\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Right to Erasure (\"Right to be Forgotten\")<\/strong> \u2013 Request deletion of data where applicable\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Right to Restriction<\/strong> \u2013 Request limited processing in certain circumstances\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Right to Data Portability<\/strong> \u2013 Obtain and reuse your data across services\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Right to Object<\/strong> \u2013 Stop processing based on legitimate interests or direct marketing\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Right to Withdraw Consent<\/strong> \u2013 If processing is based on consent, you may withdraw it at any time\u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To exercise your rights, contact us at \ud83d\udce7 <strong>contact@immertwin.com<\/strong>\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>8. Cookies &amp; Tracking Technologies<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We use cookies and similar technologies for website functionality, analytics, and marketing. You can manage your cookie preferences through your browser settings. For more details, refer to our <strong>Cookie Policy<\/strong>.\u00a0<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>9. International Data Transfers<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If we transfer data outside the UK (e.g., to cloud service providers), we ensure appropriate safeguards are in place, such as:&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>UK <strong>International Data Transfer Agreements (IDTAs)<\/strong>\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Adequacy decisions<\/strong> for countries with strong data protection laws\u00a0<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li><strong>Standard Contractual Clauses (SCCs)<\/strong> approved by the ICO<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>10. Complaints &amp; Contact Information<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you have concerns about how we handle your data, please contact us first. You also have the right to file a complaint with the <strong>UK Information Commissioner's Office (ICO)<\/strong>:&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>\ud83d\udd17 <strong>ICO Website<\/strong>&nbsp;<br>\ud83d\udccd Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF&nbsp;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\"><strong>11. Changes to This Privacy Policy<\/strong>\u00a0<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on our website with a revised <strong>\u201cLast Updated\u201d<\/strong> date.\u00a0<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"dipi_cpt_category":[106],"class_list":["post-3","page","type-page","status-publish","hentry","dipi_cpt_category-legal"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":7,"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":27564086,"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/pages\/3\/revisions\/27564086"}],"up":[{"embeddable":true,"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/pages\/27564081"}],"wp:attachment":[{"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/media?parent=3"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/immertwin.com\/fr\/wp-json\/wp\/v2\/dipi_cpt_category?post=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}